Security - Trusted Health
Organizational Security
Third-Party Penetration Testing
We perform an independent third-party penetration test at least annually to ensure that the security posture of our services is uncompromised.
Confidentiality
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Compliance
We are ISO 27001:2022 and SOC 2 Type 1 compliant. If you are a customer and need the report or more details, please contact us at security@trustedhealth.com.
Cloud Security
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS) and Heroku. They employ a robust security program with multiple certifications.
Data Hosting Security
All of our data is hosted on Amazon Web Services and Heroku databases, located in the United States.
Vulnerability Scanning
We perform vulnerability scanning and actively monitor for threats.
Logging and Monitoring
We actively monitor and log various cloud services.
Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Incident Response
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Access Security
Permissions and Authentication
Access to cloud infrastructure and other sensitive tools is limited to authorized employees who require it for their role. Where available, we use single sign-on (SSO), two-factor authentication (2FA) and strong password policies.
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
Password Requirements
All team members are required to adhere to a minimum set of password requirements and complexity for access.
Password Managers
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Vendor and Risk Management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
We're here to help
Have a security question, need our SOC 2 report, or want to report a vulnerability? Our security team can help. To report a vulnerability, please include steps to reproduce so we can triage quickly.